Welcome to Expressive Collective

our owner

Meet Terri, our visionary owner with 15yrs of thriving success in Real Estate and a former Shopping Guide for Royal Caribbean Cruise Lines. Having shopped worldwide and her representation of Luxury Brands such as Gucci, Fendi, Rolex, Bulgari, sets her fashion sense apart. Unveil the heart and soul of our boutique, where Terri's passion for fashion guarantees an unparalleled shopping experience! Indulge in the chic and sophisticated world she curates just for you.

Shipping & Returns

CUSTOMER CONCIERGE

We are dedicated to delivering exceptional quality and unparalleled customer service. Should you experience any issues, or have any questions, kindly reach out to our Customer Concierge via email at customer-care@expressivecollectiveco.com

Our customer concierge will respond with in 24 hrs. Please keep in mind this excludes weekends & holidays. Emails outside business hours are handled the next business day.

 

PAYMENTS

Payment's due at checkout. Simple and upfront, always.

 

SHIPPING

All orders ship next business day. Excluding weekends and holidays.

FREE Shipping on orders $125+ in Canada & USA.

Int'l Shipping calculated at checkout. Duties & taxes on int'l orders are your responsibility.

Pre-order & in-stock items ship together. Need separate shipping? Email customer-care@expressivecollectiveco.com

 

RETURN POLICY

Returns for STORE CREDIT only and will be sent in the form of a gift card to the email address that was used to purchase your order.

Return shipping is the responsibility of the customer.  We do cover the cost to ship your exchange item back to you.

Unworn items with tags can be returned within 28 days. Sale items, accessories, and pre-orders are final sale.

 

START A RETURN

To start your return, please visit our Start a Return page at the bottom of our home page or Email customer-care@expressivecollectiveco.com including "RETURN" and your order number in the subject line.

 

ORDER CHANGES/CANCELLED ORDERS

We are unable to make changes or cancel an order after it has shipped. Please review orders carefully.

 

WRONG ADDRESS

Check your address. We're not responsible for wrong deliveries.

 

LOST/STOLEN ORDERS

We are not responsible for lost/stolen packages. Please contact the shipping carrier for assistance.

 

DAMAGED ITEMS

Please report any damaged items within 3 days. Email our customer concierge a photo at customer-care@expressivecollectiveco.com

RETURN INSTRUCTIONS

Follow our return policy. Include your packing slip. Ship to:

 

Expressive Collective Co

PO Box 1563

Cochrane, AB, T4C 1B5

 

We recommend tracking. Once you email customer-care with your shipping carrier and tracking number, we will then immediately issue you your return gift card so you can continue to shop. Email the tracking number to customer-care@expressivecollectiveco.com

 

OUR RETURN POLICY

28-Day Seamless Returns: Your Satisfaction Guaranteed

Confidence in Every Purchase

We uphold the highest standards for our products, and your satisfaction is our utmost priority. If an item falls short of your expectations, we're committed to making it right. Utilize our hassle-free 28-day return window to ensure your complete satisfaction. If an item isn't quite right, you can effortlessly exchange it for something that truly resonates with you.

Contact us

We welcome your feedback. Please feel free to reach out to our Customer Concierge with any comments, questions or concerns. Simply add your name, email address and message.

Our business hours are Monday - Friday from 9 a.m - 5 p.m MST. Excluding Holidays & Weekends.

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FREE SHIPPING

Free Shipping on all orders $125 in Canada & USA.

All orders next day! International shipping available. Shipping Policy

FAQ'S

Have a question? Our FAQ section provides quick and comprehensive answers. Find the information you need without searching or waiting for a response. Discover answers in our FAQ section.

RETURNS

Easy 14 Day Returns. Curious about our return policy? Please refer to our Return Policy for more info.

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